These terms will govern any order placed with MisterStudio.com and its affiliates; Therefore, we recommend that you read these terms before placing your order. By submitting an order to MisterStudio.com , you (also known as the customer below) accept all the terms and conditions set forth below. This agreement replaces a written consent and will be binding for both the client and their representatives.
MisterStudio.com specializes in personalized promotional products such as: personalized coolies, personalized posters, personalized buttons, personalized bottles and more.MisterStudio.com strives to offer the highest quality and exceptional service at the lowest prices in the market. While we are committed to meeting all your needs and expectations, we want to inform you about certain limitations that are inherent in the personalized promotional products industry.
Payment is due in full before the start of production. We accept payments in the form of Visa, MasterCard, American Express and Paypal. Designs4real.com will not ship any order before payment. We will not accept any other form of payment other than the one mentioned above. Purchase orders can only be used if payment is received before production.
Your payment will be shown as payment to MisterStudio.com on your credit or debit card statement.
As part of our Consumer Protection program to ensure that the credit card owner is aware of the payment transaction being made, the system will detect orders with information related to unusual billing and / or mismatches. as High Risk. These high-risk orders will be placed on the pending list. The production and shipping schedule will not start counting until the high risk and all other pending issues are verified, so your timely cooperation is recommended and appreciated to provide supporting documents.
We do not send cash on delivery orders; We do not offer credit terms or net credit accounts of 30. We are not responsible for delays in order processing due to declined credit cards.
Rejected credit cards of any kind will remain pending until the problem is resolved. We will try to contact our customers by email, but if we do not receive a response, the order will remain pending. We are not to blame for any late orders due to credit card problems of any kind.
All promotional codes are temporary and are subject to change or cancellation at any time. Please note that our promotions and any other discount cannot be combined. We can only apply a discount or promotional code per order. Each promotional code can only be used once per customer. Unless stated otherwise.
The subtotal amount of the order does not include sales tax. Keep in mind that state law requires us to collect Sales Tax from all customers located in Texas and this is not our decision to waive this amount under any circumstances, unless the purchase orders are for commercial purposes and You can provide us with a state tax ID or Tax Exemption Certificate, as set forth in state law.
ADDITIONAL ORDER INFORMATION
We reserve the right to refuse service to any person at any time for any reason. We also reserve the right not to produce phrases in products that we consider offensive, vulgar, violent or that do not agree with our policies, procedures, morals and ethics. All orders go into production the next business day of the payment transaction.
PROOFING AND ORDER PREVIEWS
Proofs and order previews from our website enable you to preview and approve a product to make sure the artwork or design comes out the way how it should be and if the color combination looks good when they’re put together, but they will not depict the final product exactly as they are merely computer-generated images. Proofs or order previews from our website are just approximate previews and do not guarantee an exact match. On certain products, the number of times the artwork being repeated on the final products could be different from the digital proofs or order previews as the length or the dimension ratio of the actual products might be different from the digital representation of the products on the proofs or order previews. The actual print location might be slightly adjusted to fit the actual printable area of the products. The actual colors might look a few shades darker or lighter due to the difference in monitor’s resolutions and also between the monitor and the actual production color mixture.
The proofing process is separate from the Production and Shipping timeline estimated by our website. Production Time and Shipping Time will not begin until the customer approves the proof and fully pay for the order. If an order is required to be delivered by a specific date, we will not be held responsible for any resulting delays on such orders. Please check your e-mail inbox often, as well as your spam folder, so you can promptly review and approve the proof.
Proofs are not intended to be “decision making tools” for the customer. There will be no option to cancel an order simply because the proof is not meeting your expectations. Please do not place an order merely to obtain a proof, as the order will be binding.
Proofs will only be produced more than once if our Art Department makes a mistake on the previous attempt. Proofs do not override what is on the invoice. The cost of a proof is $10 and is non-refundable even when the order is cancelled or refunded.
SPAM FILTERS – FIREWALLS
We will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching you. Check your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.
When placing an online order, if you press ‘SUBMIT’ more than once your order might be duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online the customer is giving MisterStudio.com the permission to charge the credit card they provide. By agreeing to this policy the customer can not charge back the amount of the order to avoid payment.
CHANGING THE ORDER
Any order that is “In production” cannot be changed. Online orders can ONLY be changed before the customer approves Proof Design, once approved no changes will be made. Changing the order includes correcting a spelling error or a message. You can try changes, but they are not guaranteed under any circumstances after placing the order.
NO CHANGES whatsoever will be accepted on Rush Orders.
CANCELLATION OF ORDER
Online orders can ONLY be cancelled before the customer approves Proof Design. Rush orders of any kind cannot be canceled. Once the production starts, no change can be made and the order cannot be canceled by any mean.
The Proof Design fee it’s not refundable
REPEAT ORDERS OR RE-ORDERS
A repeat order (or “re-order”) may not bear the exact product color, font size, or ink color as in the “original” order. The artwork size or the engraved level of a re-order may also not match the artwork size or the engraved level of the original order. This is due to each order having a new mold and screen each time and we do not keep molds or screens on hand. Repeat or re-orders also fall under the Color Matching section of the policy. Prices may change between redo.
When placing an online order, you have the option to attach your own artwork. In the event of missing artwork, we will make several attempts to contact the customer. Therefore, we will not be held responsible for a delayed product production or delivery due to missing artwork.
We can only use standard alphabetical character. For accent marks, windings, weddings, unicode symbols or languages other than English, your message will need to be submitted as artwork or clip art rather than text or text instructions. We will not redo, refund or cancel any order if this option is utilized.
When the artwork submitted by a customer is deemed unusable by our art or production departments, we will contact the customer via e-mail to inform them that we need to alter, remove or replace the artwork in order to proceed with production. Please respond to these inquiries as soon as possible. If we do not receive a response within 72 hours, we reserve the right to use our best judgment to alter or remove segments of artwork, or remove entire logos, in order to proceed with production.
* Customers will assume complete responsibility to obtain permission for reproduction of logos, trademarks and copyrights. By agreeing to print any submitted artwork, MisterStudio.com will not be held liable under any circumstances.
DEFAULT FONTS & COLOR
All font sizes vary. We use Arial as a default because it is proven to be the easiest to read. We can also use any font on file or provided to us by the customer. In any order that product information is missing we try to contact the customer for verification. In cases we receive no reply after 24 hours we will proceed with our default options. For font type default is Arial Bold, font color will be Black, multi color bands will be Segmented and band size will be Adult.
NOTE: Some font sizes will be smaller than others; some symbols and special keyboard characters of certain fonts might be unavailable or different from the standard fonts. We are not responsible for the final out come of a small font or different appearance of the special keyboard characters.
PRINTING LOCATION & SIZE
Please understand that we cannot guarantee the artwork will print on the exact same location from piece to piece of the same order. The printing location might be slightly shifted and thus different among the products of the same order. Most of the time, this will not be noticeable due to the small margin mismatch. This is common in the industry and minor visual imperfections should not be considered as defective or flawed items.
The artwork could be extended to reach the maximum printable area if specifically requested on the comment section of the order. Without leaving any specific instruction, the design and production teams will print the artwork in an appropriate scale / proportion that would ensure the most optimal printing outcome within the imprint area and it may or may not be extended to the maximum printable area.
All printable area comes in a closed area of the maximum printable width and maximum printable height for the artwork. The longest edge of the artwork could be fitted within the corresponding edge of the printable area and the whole artwork will then be scaled proportionally to fit within the remaining imprint area. For example, if your text or artwork is 3 Inches Width x 1 Inch Height and the imprint area is 3 Inches x 3 Inches, your text or artwork will be proportionally scaled to fit within the imprint area and printed out as large as 3 Inches Width x 1 Inch Height as it has reached the maximum printable width; increasing the height will cause the artwork to be partially cropped out due to exceeding the maximum printable width.
We can not provide a custom sample at no charge. If a pre-production sample is needed it will be treated as an order and the final order will be subject to the Color Matching section of the policy.
Exact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only. An exact match cannot be guaranteed for some products such as silicone wristbands, lanyards, can coolers, buttons, coasters, and napkins. In-stock colors will also not be an exact match from a past order but we will still do our best to match it. When a difference of color occurs, no grounds for a remake, redo or refund will be given.
Cut-off time for next-day production on all orders is 9 AM. Orders placed before cut-off time will enter into production the following day.
All production timelines reflect business days. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. You have a choice of turnaround timelines in most cases. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing, weather-related issues or delays on behalf of the shipping company.
Standard Production time – Our Standard Production time is typically 7 business days. Standard Production time is “estimated” and your order will not be considered late if production has exceeded 7 business days. If for any reason, the order was placed during one of our Holiday Production breaks, Standard Production can be delayed up to an additional 7 business days.
Rush Production – Rushing an order’s production is the only way we guarantee a production time. If an “in hands” date needs to be met this option should be selected.
The production time will only begin upon approval of the proof.
Our products are made and shipped only to US. Our preferred shipping carriers are Fed Ex as well as USPS. Please note that sometimes our products are shipped to our customers via UPS, DHL, or even private carrier if the address given cannot be delivered by one of our preferred shippers.
All shipping is business days. All shipping prices are for continental US and exclude Alaska, Hawaii and Puerto Rico.
MisterStudio.com will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery. If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. You must have a physical address as FedEx; UPS doesn’t ship to P.O. boxes.
Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental US.
Rush Shipping will guarantee the order is received within the selected time after production is concluded.
When you place a rush production order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping.
As you will have a complete reliability of any address provided, please carefully review to ensure the accuracy of all addresses associated with your order. We will not be held responsible for any delivery issue or delay caused by an incorrect or incomplete address.
Any address change or correction requested after the order goes into the production might not be guaranteed. A written record would be provided in an email; your review and confirmation are strongly recommended. An additional fee of $35 will be automatically charged to the original payment form if the shipping carriers such as, FedEx, UPS, DHL, USPS, etc., identify the incomplete or incorrect address and successfully make the correction for the shipment delivery. Therefore, upon receiving the order confirmation, please review all information carefully and contact us immediately if any corrections are to be made.
Shipping/Handling option is only to cover the reimbursement or remake due to the damages on the products occurring during transit and upon delivery. Claims regarding other issues not related to damages due to packaging and handling are not covered under this insurance option.
If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the rush production or rush shipping option that was not met.
Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.
Please note that the products we carry are intended purely as promotional items. Products that have minor imperfections visually or in size are not considered defective or flawed.
Due to the nature of the product materials and ingredients, each product type may have their own typical smells. This is totally normal and common within the industry, so the products will not be considered as defective. Most of the time, the smells will not be noticeable or should be concerned by any mean. However, some consumers who are especially sensitive to some certain distinctive smells might find them as unpleasant.
All website images are animated and made to resemble the product. Variations between image and product will happen. Exact match of website images and product is not guaranteed.
CLAIMS AND REDO ORDERS
Please check your order immediately upon receipt. All claims must be reported within 5 calendar days upon receipt of goods.
If misspelling is the issue we will first examine the order.
If the message / artwork matches the order we will not redo the order.
If the message / artwork does not match the order we will request a picture to verify the mistake or to send us a sample by mail.
For color issues we will require a sample to be mailed to us.
Upon receipt of the “visual”, we promptly remedy the situation and redo the affected portion of the order if mandated.
If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion.
Redo order will ship ground unless expedite shipping request at an additional charge.
Redo orders given because of shipments being lost in shipping by FedEx, UPS, DHL or USPS will be done after confirmation of the order being lost. The order will be redone in the same manner the order was originally placed.
All orders of any size fall under our over/under policy. The policy is: No redo or remake will be given for missing or defective products if the amount in question is less than 10% of the order.
Resolutions will be sent via email. You will have 5 business days to get back to us with confirmation. If we do not hear from you within this period, your claim will become invalid.
RETURN & REFUND POLICY
If you receive merchandise that you believe is defective or of unacceptable print quality, you can email us and send at least three pictures or more of the product within 5 days of delivery. Please provide pictures from different angles for a clear verification. We will have a Claims Representative to review the issue and, upon verification of the mistake, we will remake the product for you. Standard Production and Standard Shipping are only estimated schedules and are not guaranteed to meet deadlines. Any requests for a remake or refund past 5 days after delivery will be denied.
We cannot restock customized products. We therefore only provide refunds for custom products if a Claims Representative determines that we make a mistake on the order that cannot be remedied by the remake. If we do not determine that we are at fault and still decide to grant a courtesy refund on a discretionary basis, it will only be a refund of the shipping cost at most. This also applies to discretionary cancellations granted after an order is already in production. If a cancellation is requested after an order is already in production, we may grant a courtesy refund of the shipping cost. You will not receive the product, but since the order has been already in production and in the process of being customized, we may only refund the cost of shipping.
Blank products can be returned to us with a 25% restocking fee and shipped at your own cost.
Any order with used or distributed products is not refundable and not part of the money back guarantee.
Please note that no credit card refund will be available for transactions that are more than 90 days old. Only store credit can be offered at that point.
If your order is being returned due to any reason, the package(s) will be kept in the facility for 20 days & will then be recycled or donated. Any reshipping request when the order is still in facility will require a reshipping fee. Any reshipping request after the order has been recycled or donated will require a new order to be placed and paid for.
When an error has been confirmed, (upon following instructions under “claims”) we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo.
When a redo is no longer practical or even feasible, (either due to event date timelines, out-of-stock or quantity issues) MisterStudio.com will issue a store credit for up to the same value as the original order minus any shipping fees and Proof Design fee.
Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock.
Pulpboard Coasters are designed to absorb water droplets from drinkwares placed on top of them. Their absorbent nature helps maintain the cleanliness of any surface underneath. However, these coasters are not waterproof—any heavy or long exposure to liquid such as soaking them in water or leaving them under the rain may damage the coasters.
Due to the uncoated and absorbent nature of pulpboard material, printing details may appear muted and not as crisp in comparison to printing on regular paper. This soft printing outcome is a part of the product nature and cannot be considered defective.
Both Sides Printing may not line up head to head on all pieces and this is not considered to be defective. If art work requirements need both sides to orient in a specific manner, please specify in the order’s comment and coordinate with our team accordingly.
All aspects of this web site – design, text, graphics, applications, software, underlying source code and all other aspects – are copyrights of MisterStudio.com and its affiliates. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written consent from MisterStudio Llc and MisterStudio.com
LIMITATION OF LIABILITY
In all circumstances, MisterStudio.com maximum liability is limited to the purchase price of the products sold. MisterStudio.com will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. MisterStudio.com will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business. Due to fluctuating manufacturer costs, prices may change without notice.
This Agreement shall be construed as if both you (customer) and MisterStudio.com jointly wrote all terms set forth herein. Additionally, this Agreement shall be governed exclusively by Texas Law and all claims arising out of or relating in any manner, directly or indirectly, to this Agreement shall be litigated exclusively in Federal or State Courts of Harris County, Texas, USA. Further, both you (customer) and MisterStudio.com consent to personal jurisdiction in those Courts in Texas.